This means we never throttle for noisy neighbor issues. Technically, that's still considered four nines, but it doesn't feel like it because the throttling activity causes hiccups in availability, creates latency, and hinders the experience of your end-users.įorgeRock pioneered a better way to provide SaaS-delivered IAM for large brands – with tenant isolation. Often, SaaS architectures put a large number of enterprise customers in a single shared pod, meaning that if one enterprise has a viral or massive-scale event, all other enterprises in the pod may get throttled for the survival of the shared resources. And four nines doesn't matter if it comes with heavy throttling caveats – which are so common in the industry. Not everyone delivers four nines the same way. four nines doesn't matter if your transactions are throttled. ForgeRock has been operating above four nines since the inception of our SaaS offering, but because we service large and critical brands, we wanted to see a long history of proven operational excellence before we stamped four nines across all our customers. It's about a resilient architecture, mature automation, and proven availability over time. The difference between three nines and four nines is about 40 minutes per month, but it’s actually about so much more. 99.99% is about maturity and operational excellence. ForgeRock provides the front door (with respect to identity) for some of the largest brands in the world for whom availability is paramount, and we are proud to now offer a 99.99% SLA to all of our customers. But, no matter how great that experience is, if the identity stack becomes unavailable and users can't login, the business will be critically impacted. Identity architects spend a lot of time and A/B testing to ensure login experiences are safe and secure. It doesn't matter how great your authentication is if it's not available.Īn identity stack is essential to the survival of a digital brand. Here's why I am so excited about this announcement and what it means for our customers. Today we announced that all ForgeRock customers will enjoy a 99.99% service-level agreement (SLA). ForgeRock University: Training & Certificationįour nines as you've never seen them before.Gartner® Critical Capabilities for Access Management 2021 Microsoft Intelligent Security Association (MISA).
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